Your Sanvello telehealth appointments are all online, live-streaming audio/video conferences. Appointments are optimized to work best on the Sanvello app on smartphones. The Sanvello app is a free download from the App Store or Google Play.
If you choose to access your appointments from a computer, you’ll need a webcam and a microphone (or a headset with a microphone) for the best experience. While you are not required to be on video, we highly recommend it so you get to know your therapist or psychiatrist face-to-face. Generally, if you use the latest versions of Chrome, Firefox, Edge, or Internet Explorer for your web browser and can stream video, you should be able to join the online appointments and access all content.
If you have any difficulties and need the full system requirements for Sanvello access, please contact our Customer Support team at firstname.lastname@example.org anytime, or at 1-877-441-0121, Monday–Friday, 8 a.m.-5 p.m. CT.