Guided Journeys
- Can you explain Guided Journeys to me?
- How do I complete a day in a Guided Journey?
- Can I read a transcript instead of watching / listening to a lesson?
- Watching Videos
- How often should I complete a day in a Guided Journey?
- Can I repeat a completed Guided Journey?
Mood
- Can you explain Mood to me?
- How do Mood reminders work?
- When should I do a Mood entry?
- How many Mood ratings can I do a day?
- Can I add Mood entries to the past?
- Can I edit/delete Mood entries?
Health
- Can you explain Health to me?
- How do I fill the heart?
- Can I customize my Health goals?
- How do I add more Health habits?
- Can I add my own custom Health habits?
- Can you walk me through creating a habit?
Meditations
- Can you explain Meditations to me?
- How do I use the "Deep Breathing" activity?
- Can I change the breath length?
- I don't want to hear the breathing sounds.
- Can I listen to just the soundscapes?
- Is the ocean the only soundscape?
Community & Chat Groups
- Can you explain communities to me?
- What are the community rules?
- Can you explain chat groups to me?
- How do I find a chat group?
- I have a group code. What do I do?
- How do I delete a group?
Thoughts
Goals
- Can you explain Goals to me?
- How do I add a new challenge?
- Why do I need to rate the difficulty of the challenge?
- Can I write my own challenges?
- I don't know what to pick for a challenge.
- How long do I have to complete a challenge?
Hope Board
Your Progress
Billing
- What do I get by upgrading?
- When will I receive a bill? When is the bill due?
- What if I cannot pay my bill in full by the due date? What are my payment options?
- When do I pay my co-pay?
- Will my insurance company cover my Sanvello telehealth visit?
- Why isn't Sanvello completely free?
Account
- How do I turn off notifications/emails?
- How do I validate my email?
- I didn't get a validation email.
- How do I change my email?
- Can I set a passcode for privacy?
- I forgot my passcode.
Upgrade via Insurance - Sponsor
Sanvello on the Web
Sanvello for Clinicians
- How can I see the homework my therapist assigned me?
- Can I chat with my therapist?
- Can I share my data with my mental health care provider?
- If my provider is using Sanvello for Clinicians, how much of my data can they see?
- How can I connect with my therapist?
- I got an email saying I have a message.